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Monday, May 14, 2007

Anger inducing topic of the day.

The following is a repost of a forum post I made at

So Janie IM's me today and asks if we've had any strange account activity on one of our credit cards, as the card company just sent her an email asking about a $309 dollar transaction. I check the account, and see, well, gee, the only $309 dollar transaction was us paying off this card earlier in the year. But then why do we seem to owe $40? And what are all these charges to some company called TLG? So I do some quick searching.


Turns out, TLG seems to be a company who provide "synergy", or some such. They're the company behind the failed bid to create a terrorist tracking system by watching everyone's credit. And they're in bed with credit reporting services and credit cards, offering services to them as well. In this case, TLG took on the guise of "Privacy Guard", a service offered by Chase credit cards to insure you against privacy theft. Gee, the only way I feel my privacy's been violated lately is by these charges on my credit card that I never signed up for...

After calling Chase, and being forwarded through their system, I finally get ahold of a fast talking customer service rep at Privacy Guard. She tells me that Janie signed up for it by answering "yes" at some point during a past call to Chase. Hrm. I've said yes about 50 times so far in this call, what all have I magically signed up for? She then tells me that since Janie hasn't used the service for which she signed up, that the service would not be canceled to allow Janie to take advantage of it.

Small black holes exploded behind my eyes. Crackly voices in my skull demanded that I give in to the dark side. I politely explained that leaving this "service" on my account was not acceptable and that it needed to be removed immediately. At which point I was given a cancellation number and told that the amounts charged would be refunded.

So, keep an eye on your credit card statements. Look askance at anything starting with "TLG". And don't trust Chase.

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